There is nothing one can do to prepare oneself for the day at work that will be quite like spending 30 minutes on the phone to someone in a call center in India, who is doing a survey on technology products and the state of the IT department. This is especially poignantly true when the company one is being interviewed in exhaustive depth about is a non-profit agency which acquires its technology products essentially by raiding other people's dumpsters and, well, frankly, has no IT department. Somehow, these options were not on the call-screen and the caller was confused.
Trying to explain only made it worse. Not to mention that since I've been here, nothing has broken down, so I haven't had any excuse to crawl up into the network, the server, or the PBX, meaning that I don't know much about the specifics of it anyway. I have a recurrent fear that "the server" is actually one of the RMs' desktop PC, but I try not to tell anyone about that.
To end this charming discussion, I had to spend an inordinate amount of time explaining that The Boss would not, in fact, like to recieve further technology questionnaires, and that if the caller felt a driving need to send them anyway, that The Boss would be quite annoyed to be titled "Mr." on the mailing, since she is, in fact, a woman. He finally got round to accepting that, and then says, "Can I direct the mailing to your attention, Mr. _______"? Sure. Why the eff not?
Trying to explain only made it worse. Not to mention that since I've been here, nothing has broken down, so I haven't had any excuse to crawl up into the network, the server, or the PBX, meaning that I don't know much about the specifics of it anyway. I have a recurrent fear that "the server" is actually one of the RMs' desktop PC, but I try not to tell anyone about that.
To end this charming discussion, I had to spend an inordinate amount of time explaining that The Boss would not, in fact, like to recieve further technology questionnaires, and that if the caller felt a driving need to send them anyway, that The Boss would be quite annoyed to be titled "Mr." on the mailing, since she is, in fact, a woman. He finally got round to accepting that, and then says, "Can I direct the mailing to your attention, Mr. _______"? Sure. Why the eff not?